Help and advice
You have a question concerning a certain topic? You can find the answers on the frequently asked question in the list below
What is SaySo?
What is SaySo about? Why should I use SaySo? Will I have to pay anything to use SaySo? In which countries can I find SaySo? Why did Truvo change to SaySo, and how does this effects me? How do I get started? Can I say anything I want?Your Account
Why do I need to register/create a profile? How do I verify my account? What information is private/public?/What information of mine can other users see? Why do I need to set my location and how do I do this? Can I change my user name? How do I modify my profile picture? Can I modify my preferences? How do I change my notification settings? How do I change my password and/or e-mail address? How do I send a private message to other SaySo users? How do I delete my account?Points & Levels
How do I earn points? Where can I see my total points? What do the different colors/levels mean? My color/level is listed incorrectly, what should I do? What has changed about the points compared to Truvo/previous site?Reviews, Ratings, and Comments
What makes a good review, and what is not allowed? What can I review on this site? Can I add a review for any city? Why would I “share” my review on Facebook/Twitter(/Netlog)? How can I “like” a review and why would I do this? Can I edit/delete my own review? How can I get my review on the “Featured Reviews”? How do I find a place to review? A listing is incorrect, can I edit it? What are tags/keywords? How do I use them? What is a good comment, and what is allowed?Photos and videos
How do I add a photo to a service/business? How do I add a picture to my profile? How do I add a video of a listing? What kind of pictures and videos can I upload (is allowed)?Places, their location & categories
Which places are covered on the site (shops, commercial, non-commercial, parks, monuments, etc )? I can't find the place I'm looking for on the SaySo site; how can I add this place? The information shown for a business is incorrect; how can it be changed? What kind of data can I find under towns and cities (location)? I want to see the content of a location that is not my set location. How do I view this? What information can I expect under handy lists (categories)? The category of a place isn't correct or complete; what should I do about it.Mini-Mini-Guides
What exactly is a Mini-Guide? How do I create a good Mini-Guide? Where are Mini-Guides displayed? Why is my Mini-Guide not visible to other users? How do I add a listing to my Mini-Guide? Can I suggest listing for another user's Mini-Guide? Can a Mini-Guide be edited?Events
What are the events on the site? I know of a great event coming up, can I add an event myself? Information about an event is incorrect, can I edit it?Following People
Why should I “follow” other users? How do I “follow” people? I no longer want to follow someone, how do I change this? How much of my activity can my followers see? How do I invite my friends to join SaySo?Being fan of a place and/or Following places
Being a fan of a place or following it, what is the difference? How do I become a fan of a place? How do I follow places? I no longer a fan of a place or I no longer want to follow a place, how can I do this?Claiming a business
Can I claim a business that is mine? Can I review a place that I'm affiliated with? I'm the owner of a business, can I ask SaySo to delete content (reviews, images, videos, ...)?Newsletters
How do I subscribe to receive the SaySo newsletter? Do I need a SaySo account to receive the SaySo newsletter(s)? How do I unsubscribe to your newsletter(s)?Feedback
I see something I don't like or that isn't correct; how can I report this? How can I give feedback of any kind towards the team behind the site? How can I contact the SaySo team directly?The SaySo Widget
What is the SaySo widget? Why should I use the widget? My widget doesn't seem to be working. Hmmm... Can I add SaySo content to my website or blog? How to do I add the widget to my website or blog? How do I embed the SaySo widget on WordPress for instance?What is SaySo
What is SaySo about?
SaySo, previously known as Truvo.ie, is a (local review) site that helps you discover (new) places and services in your area that people like/love. You can exchange your experiences (by reviewing, commenting, sharing) with others, and meet people who love the same things you do, whether they live around the corner or across the country.
Why should I use SaySo?
SaySo is a review site in which most of the content is provided by the community, so it is coming from real users just like you. Everyone can use the site: from locals sharing their knowledge of their area and maybe discovering new places to people who have just moved into a new area and want to find out the best places in town.
Will I have to pay anything to use SaySo?
No, this site is a completely free for our users/the consumer.
In which countries can I find SaySo?
SaySo currently has data for the following countries: Belgium, Ireland and Portugal.
Why did Truvo change to SaySo and how does this effects me?
Since we went live in June 2009 (under the name Truvo.ie), we've tried our best to create a vibrant community around local stuff. After a rebranding and redesign we turned the site into SaySo. In the same time, during the name change, the use of the Obi character is dropped. Of course, you do not lose your contributions if you were already a member before this rebranding.
We will still be that same site you love (we hope), but we will differentiate ourselves even more from Golden Pages and the wider Truvo brand.
How do I get started?
It's almost too easy for words. Just sign up – all you need is your email. Then you're free to explore the site. Check out your favourite places and find other people who love what you love. Once you have signed up to SaySo you can contribute by writing reviews and leaving comments for other users. When you've found your way about, why not make a Mini-Guide or two. Or follow someone who knows what's hot and what's not.
Can I say anything I want on SaySo?
Pretty much. We want to read your honest opinions so you can say/share pretty much everything you like. But such freedom also calls for a few Mini-Guidelines, because we respect each other at SaySo. Do unto others as you would have them do unto you – i.e. be respectful. Other people's opinions are just as valuable as yours. We are all in this together – that's the beauty of this platform. And remember, reviews, comments and uploads are your responsibility, and they will be seen by others. If in doubt, leave it out.
Your Account
Why do I need to register/create a profile?
You can browse the site for information without a profile, but to get the most out of SaySo, you really should set up an account. That way, you'll get tips about places and services in your area that truly suit your tastes. Follow other people, and let them take you to their favorite places. And don't forget to share your experiences. We all love to hear about new things! And the more you contribute, the more points you earn.
How do I verify my account?
After you have signed up, a confirmation email is sent to the email address entered during registration. This email contains a link to a page where you log in for the first time. After confirming your information you are ready to start reviewing.
What information of mine can other users see?
Your public profile and your contributions (reviews, comment, Mini-Guides, images, ...) can be seen by anyone. It helps you find new places and/or other like-minded reviewers in your area. Still we do not share everything from you on our platform; we don't show your e-mail address to other users.
I don't want to share my (full) name with everybody?
It is not a required field, since we use user names on this platform. For some users, both will be the same but this doesn't have to be. Feel free to get creative with the user name you choose.
Can I change my user name?
Yes, you can. Go to 'My Profile' page, to the profile settings section, and choose a new user name. If this new user name contains at least 2 characters and isn't taken by somebody else on the site we will save your new user name and everybody will see you as such.
How do I modify my profile picture?
Go to 'My Profile' page, click on the change profile picture link and upload a new image. For your profile picture we handle the same Mini-Guideline as for other pictures on the site. You can add any picture, as long as it isn't copyright protected and isn't offensive.
Why do I need to set my location and how do I do this?
When you register we ask you to set a location. We do this because we are a hyper local review site and want to be able to share relevant info/data with you (places you might find interesting, people nearby you might want to follow, ...). You can easily have a look at the content of another location by selecting a different location in the header or you can change your location (e.g. if you are moved) in the profile settings section on 'My Profile' page.
How do I change my notification settings?
You can change them on 'My Profile' page. Click on the section Notifications and modify them as you wish.
How do I change my password and/or e-mail address?
You can change your password and e-mail on the settings page of 'My profile'.
How do I send a private message to other SaySo users?
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How do I delete my account?
From the left navigation on 'My Profile' page, click on "privacy settings". Here a member can deactivate their account by clicking on "Delete My account” and share with us why you want to do this.
Points & Levels
How do I earn points?
Ah, points! They are so good to earn, since a certain amount of points gives you a certain belt and corresponding rights. Each time a registered user performs an action they earns points, the points are added to the users profile and visible for everybody to see. You can:
- Write a review - 20 pts
- Create a Mini-Guide (that contains at least 2 listings) - 10 pts
- Upload a photo or video - 10 pts
- Gain a follower - 5 pts
- Share something - 2 pts
Where can I see my total points?
On the right, just beneath the search box you can find your profile box (when you are logged in). There you can find your total accumulated points.
What do the different colours mean?
We have five different levels:find a search box at the top of every Truvo page. Just type a key word or a name and the town or city. Click "find it" and your search has begun! If you can't find what you're looking for, maybe it's not in our database yet. Send us an email at with details and we'll look into it. Soon you will be able to add a place if you can't find it, keep an eye out over at our blog for new features being announced.
- New user: registered user (everyone who signs up)
- White Belt: when you have done your first action (e.g. written a review, adding a picture, ...) that gives you points in return.
- Green Belt: when you've earned 400 points and written 10 reviews
- Blue Belt: when you've earned 2000 points, written 40 reviews, and earned 5 followers
- Black Belt: when you've earned 4000 points, written 100 reviews and earned 15 followers
My colour/level is listed incorrectly, what should I do?
Got enough points for a blue Belt, but still have green? Don't obsess about the points, because you've also got to consider how you've earned your points. Belt advancement requires specific numbers of reviews (and review types, like first time) and also follower numbers. So hit that keyboard and start writing now! Good reviews will lead to many followers, but there is no harm to recruiting your 'following' army. See “What do the different colour (Belts) mean?” for more details.
What has changed about the points compared to Truvo.ie (our previous site)?
Obi is gone with our rebranding, so we no longer talk about blue obis. We kept the color code, but it is called a blue Belt now. We also made some changes related to the points, to make it easier for you. You no longer get 40 points for writing a first review; instead, we give you 20 points for this action. To compensate this, we decided to reward you with 10 points for each Mini-Guide you create. You also get 2 points when you share things with your friends… Easy, no?
Reviews, Ratings, and Comments
What makes a good review and what is not allowed?
A good review consists of good, honest opinions, personal experiences, nice juicy details, and hot tips. Basically, try to be as informative as you can, and don't afraid to have a bit of fun. That will earn you some thumbs up from others! Being rude and attacking others is not allowed, as we said, have fun with it!
What can I review on this site?
Anything you want! Restaurants, cafés, shops, doctors, fitness centers, beauticians, pet shops, petrol stations …. As long as it is listed in SaySo, it's yours to review. That is, if you've actually experienced it yourself. We don't want to read anything fake – it just wouldn't be fair. If you want to add something to our listings since you do not find it on our site go the 'add a place section' and follow the steps.
Can I add a review for any city?
Truvo currently focuses on Belgium, Portugal and Ireland. So you can review anything in places within those countries – even if you live in another country, as long as you have experienced it yourself. The nice part of it is you might meet other people who love what you love, too!
Why would I “share” my review on Facebook/Twitter(/Netlog)?
You have put so much effort in writing a good review (or added something nice to our site) so why not share it with your friend.
How can I “like” a review, and why would I do this?
To help people understand what type of reviews are most helpful, informative or fun to read. It's also a show of support, respect, and friendship. Once you've thumbed something you can add a comment, so the reviewer knows why you like or don't like it.
Can I edit/delete my own review?
You can only delete or edit your own reviews. You find it by going to the original review. Click there on the edit/delete link to the right of the review. You can also go to your public profile and filter your activities on reviews and edit or delete them there.
If you see a review that you find disrespectful, click on the 'report content' link or send us an email at right away. But not if you just disagree! After all, everyone is welcome to their own opinions.
How can I get my review on the “Featured Reviews”?
Start writing good reviews. If you put some effort in it, the SaySo team and users of the platform will like them and we can pick it out to promote for a certain period on the location page that it belongs to.
How do I find a place to review?
You'll find a search box at the top of every SaySo page. Just type a key word or a name and the town or city. Click “find it,” and your search has begun! If you can't find what you're looking for, maybe it's not in our database yet. In that case, you are able to add the place yourself.
A listing is incorrect, can I edit it?
If you have added the listing yourself you can edit it (by clicking the edit button on top of that page). If not, you can click on the report content - link or send us an e-mail and share with us what is incorrect.
What are tags/keywords? How do I use them?
You can compare a tag the best with labeling, meaning you describe something using only a few words. Let us give an example to make it clear. You can add some objective tags to a certain shop you like such as shopping, shoes, etc.; but, you can also add more subjective keywords such as my favorite brand, good materials, colourful collection.
Keywords help us and others find your review. So each time you write something, you can tag it with a couple of words that relate to the topic. For example, if you review a Mexican restaurant, tag it: Mexican restaurant, and anything else you can think of. Separate each tag with a comma. If you want to remove a certain keyword you have added, just click on the 'edit review' link.
What is a good comment, and what is allowed?
For comments we have the same Mini-Guideline as for reviews. Comments may be used to tell someone you agree with them or thank a user for sharing their experience. Don't threaten others, use offensive language or start name-calling. You can comment on the content, not the person.
Photos and videos
How do I add a photo to a service/business?
On any place page you will find an “add media” link. Simply browse to the location of the file on your computer or add a link to the url of your photo and click the "Save" button.
How do I add a picture to my profile?
Go to Your (public) profile page and you can upload a profile picture there.
How do I add a video to a listing?
This is similar to adding a picture. The only difference is that for video we only accept You Tube links, it is not possible to browse for a video and upload that on our site.
What kind of pictures & videos can I upload (is allowed)?
You can add any photo, as long as it's not copyright protected or offensive. Just make sure the pictures and videos are relevant to the page / listing.
Places, their location & categories
Which places are covered on the site?
Any service or business can be listed on SaySo. From restaurants, cafés, shops, doctors, fitness centers, beauticians, pet shops, petrol stations … to parks and monuments. Everything that is reviewable can be on the site. If you can't find it, just add it yourself.
I can't find the place I'm looking for on the SaySo site, how do I add the place?
Click on the add a place link at the button of a search result page, a no result page or the navigation you see below on each page. First we ask you to add the place details. Then you can see it on the map and, if needed, move it to its correct location. Lastly, you may claim the listing if you are the owner.
The information shown for a business is incorrect; how can it be changed?
If you did not add it yourself, you simply cannot change it; however on the page, click on report content (under more actions), and share what is wrong or send an email to and we will modify the content after checking it.
What information can I find under towns and cities?
The content shown on this page is mostly defined by our users. Places that get a lot of reviews are promoted, the latest activities are shown, etc. In addition to that we want to provide some inspiring content. That is why we share events taking place in that location or nearby.
I want to see the content of a location that is not my set location. How do I view this?
Go to the change location link in the header and select a location out of the short list, or go to the location overview page to select another one.
What information can I expect under categories?
You get an overview of all places clustered into different categories. A business can be added to different categories so it possible for you to see a listing in multiple categories.
The category of a place isn't correct or complete, what should I do about it?
Click on the report content link on that page (find this under more actions) or send us an e-mail . Clearly indicate what is wrong, and we will adjust it accordingly.
Mini-Mini-Guides
What exactly is a Mini-Guide?
We all have lists of our favorite places in mind; whether it's your favourite restaurants in a certain town, the best pubs nearby your home, etc. In a Mini-Guide you can store and organise that information for you to see and even share with others.
How do I create a good Mini-Guide?
A Mini-Guide is a collection of different places on SaySo that you have bundled together with a common theme. For example you might want to create a Mini-Guide for:
- Wedding Dress shopping in Ireland
- Pubs that brew their own beer
- A flying visit to Dublin
- Or anything else you've discovered lots about In fact we challenge you to come up with unique and interesting Mini-Guides! If you see someone else's Mini-Guide and want to add something or just want to share your thoughts, feel free to comment. After all, two heads are better than one.
Where are the Mini-Guides displayed?
You can find an overview of all the existing Mini-Guides (that contain at least 2 listings) on our 'Mini-Guide overview' page. All Mini-Guides created by other SaySo users are public, so you can check them out if you need inspiration to plan a day trip to a city you are less familiar with.
Why is my Mini-Guide not visible to other users?
If your Mini-Guide contains less then two listings we will not make it public, and you are the only one who can see it. You must add at least two places to make sure everybody can see/find your Mini-Guide.
Why is my `mini-Guide not visible to other users?
If your Mini-Guide contains less then two places we will not make it public, and you are the only one who can see it. You must add at least two places to make sure everybody can see/find your Mini-Guide.
How do I add a listing/a place to my Mini-Guide?
You go to the Mini-Guide detail page ....
Can I suggest places for another user's Mini-Guide?
You cannot add places to another user's Mini-Guide, but you can suggest a listing you would add to it via the comments. Go to the Mini-Guide detail page and share your feedback there with the person who created the Mini-Guide.
Can a Mini-Guide be edited?
Yes, this is same as reviews and listings; if you have created the content you will be able to edit or delete it.
Events
What are the events on the site?
Convinced that a certain place is nice, but you do not know what the rest of your day/evening will look like? We show hyper-local events on SaySo taking place in or nearby that business/place. You can find an overview of all events taking place in a certain location on the event overview page. On the detail page of each event we provide more detailed information, the possibility to share this event, and sometimes even a link to book tickets for it.
If I know of a great event coming up, can I add it event myself?
Not yet; but, if you organize an event and you want to promote it on SaySo, you can add it here http://www.happenr.com/add-screenhttp://www.happenr.com/add-screen
.
Information about an event is incorrect, can I edit it?
No, at the moment you cannot, but if you see something that is incorrect, please send an email to and we will modify the content after checking it. Following People
Why should I “follow” other users?
You can keep track of what's going on in a city or town by following other people on SaySo. We'll send you a weekly update on what the users you follow have been up to.
You can start with friends and family. These are people you trust – so their reviews will mean a lot to you. But don't stop there! Next time a review tickles your fancy, follow that person! You might just discover a whole new world, things to do, places to go and services that will make your life more wonderful than you could ever imagine!
Following People
Why should I follow other users?
To follow someone, you simply go to their personal profile page and click on the 'follow this user' button under their profile picture. If you want to search for other people on the site (in your area, with same interests, etc) to add to your 'contact' list, you can do so by using the people search page. When you decide to follow others on SaySo, we will keep you updated on their goings on.
How do I “follow” people?
To follow someone, you simply go to their personal profile page and click on the 'follow this user' button under their profile picture. If you want to search for other people on the site (in your area, with same interests, etc) to add to your 'contact' list, you can do so by using the people search page. When you decide to follow others on SaySo, we will keep you updated on their goings on.
I no longer want to follow someone, how do I change this?
Changing your mind is your prerogative. So just go to “people” section of your profile page and click on the 'Stop following' button. Or find the person, and click the button on their page directly.
How much of my activity can my followers see?
Users see all your actions related to listings or people. But don't worry, if you change your own settings or other preferences this information will not be shared within the SaySo community.
How do I invite my friends to join SaySo?
Users see all your actions related to listings or people. But don't worry, if you change your own settings or other preferences this information will not be shared within the SaySo community.
Being fan of a place
Being a fan of a place or following it, what is the difference?
By being a fan you express that you really like and recommend the place to everyone. It is also a good way to see if a place is worth checking out – the more people who love it, the better it must be, right? Then you know – if you go there – you'll find people who think like you.
How do I follow places?
By being a fan you express that you really like and recommend the place to everyone. It is also a good way to see if a place is worth checking out – the more people who love it, the better it must be, right? Then you know – if you go there – you'll find people who think like you.
How do I become a fan of a place?
To become a fan, you just go to the listing's page, click on the more actions link and select 'become a fan' to show us that you love it.
I no longer a fan of a place, how can I do this?
Changing your mind is your prerogative. So just go to “Places” section of your profile page and click on the 'I'm not a fan' button. You can also find the listing using our search box, and click the buttons on the page directly. No one will be any the wiser!
Claiming a business
Can I claim a business that is mine?
Not yet, but soon you will be able to. If you are interested in claiming your business, you may contact with us , and you will be the first to know when this feature is implemented.
Can I review a place that I'm affiliated with?
No problem; it's great to hear an insider's point of view. Just be honest about it. Tell us that you work there, you own it, your cousin owns it… or whatever your relation is to the business. Remember to show respect if you are replying to another user's review. Their opinion is just as valuable as yours!
I'm the owner of a business. Can I ask SaySo to delete content (reviews, images, videos, ...)?
Nope; however you can report incorrect or inappropriate content. Keep in mind that we do not delete content unless it goes against our terms and conditions (duplicated reviews, reviews written by somebody else, etc.). Negative reviews will not necessarily be deleted.
Newsletters
How do I subscribe to receive the SaySo newsletter?
Members automatically opt-in to newsletter subscriptions at registration. You can unsubscribe from each individual mailing list at any time by going to your Profile page and changing the notification preferences. Equally, you can sign up for additional newsletters (on the same page) at any time.
Do I need a SaySo account to receive the SaySo newsletter(s)?
No. If you do not have an account you can simply click on the 'subscribe to our newsletter' link in the footer.
How do I unsubscribe to your newsletter(s)?
If you no longer wish to receive our newsletter, you may select the unsubscribe link at the bottom of newsletter.
Feedback
I see something I don't like or that isn't correct. How can I report this?
Thanks for being so attentive! You can click on the report content link on the page where you see something incorrect, or just send an email to with as much information as possible, and we will sort it out. If you feel that another user on SaySo has gone too far, and is not respecting our Guidelines, you can share that with us too.
How can I give feedback?
On every page a blue feedback button is on the right side. If you are not logged in we ask you to leave an e-mail address so we can respond to you.
How do I contact the SaySo team directly?
It's easy; you can contact our community manager directly by sending an e-mail to (Nl/En/De) or (Fr).
The SaySo Widget
What is the SaySo widget?
It's like putting a little piece of SaySo on your blog or website. The widget shows your SaySo picture, name, location, and how many points and followers you have. Plus brief summaries of your most recent reviews. How many? You decide that when you customize the widget.
Why should I use the widget?
It looks nice. It's an easy way to share your SaySo reviews with people who visit your blog or website – so they know the places you love a lot (and perhaps love a little less..). And you don’t have to waste time blogging your reviews – they will just show up automatically on your blog when you’ve done new things on SaySo.
My widget doesn't seem to be working. Hmmm...
Have you reviewed anything lately? The widget automatically shows your most recent reviews.
Can I add SaySo content to my website or blog?
Of course! That's why we designed our lovely little SaySo widget – which automatically updates your website or blog with your latest reviews and profile details. Just log into SaySo – then go to the widget page and follow the instructions.
How to do I add the widget to my website or blog?
Go to the widget page, customise your widget – then copy the code shown and add to any site that uses HTML. To embed your SaySo review widget on your blog, you only have to put the embedded code in the template area you would like to have visualized.
How do I embed the SaySo widget on WordPress for instance?
Very easy. You copy the embedded code and paste into the widget or template area of your WordPress blog.
